Privacy Policy

Effective Date: January 1, 2025

At Furnace Pros Pennsylvania, we respect your privacy. When you call us for furnace repair or visit our website, you trust us with your information. This policy explains what we collect, why we collect it, and how we keep it safe. We keep it simple so you know exactly where you stand.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your furnace or heating system when you call or fill out a form.

We also collect basic technical data automatically when you browse our website. This includes your IP address, browser type, device type, and pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact and service details to schedule visits, send technicians to your home, provide estimates, and follow up on the work we performed. If you ask us a question, we use your information to answer it.

We may use your email or phone number to send appointment reminders or service updates. We do not send marketing messages unless you ask to hear from us. You can opt out at any time.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device. They help the site load faster and work properly.

You can disable cookies in your browser settings. If you do, some parts of our site may not work as smoothly. We do not use cookies to collect sensitive personal information.

Analytics and Third-Party Tools

We use analytics tools to see how visitors use our website. These tools collect anonymous data like page views, time on site, and referral sources. This helps us make our site better for you.

We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services for us and are required to keep it confidential.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when needed to run our business. That means sharing your service address with our technicians so they can find your home and fix your furnace.

We may share information with trusted vendors who help us with scheduling, payment processing, or website analytics. We may also disclose information if required by law or to protect the safety and rights of our customers and our team.

Data Retention

We keep your information for as long as we need it to provide service and maintain accurate records. That includes warranty information and service history for your heating system.

When we no longer need your information, we delete it securely. If you ask us to remove your data, we will do so unless we are required to keep it for legal or warranty purposes.

Data Security

We protect your information with reasonable security measures. This includes secure servers, restricted access, and encrypted connections where appropriate. Only team members who need your information to do their jobs can see it.

No method of transmission over the internet is completely secure. We work hard to safeguard your data, but we cannot guarantee absolute security. If you have concerns, please contact us.

User Rights

You have the right to ask what personal information we hold about you. You can also request that we correct or delete it. Just call or email us and we will help you.

If you no longer want to receive messages from us, you can opt out at any time. We will honor your request promptly. We do not discriminate against customers who exercise their privacy rights.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

Our website is not directed at children. We encourage parents to monitor their children's online activity and discuss privacy with them.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date. Changes take effect as soon as they are posted.

If we make a significant change that affects how we use your personal information, we will notify you by email or through a notice on our website. We encourage you to review this page periodically.

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